Technical Anchor, Dealer Portal Support Team

Ford • Dearborn, MI

97d • $138,486 - $176,800 • Remote

About The Position

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation. Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Requirements

• Bachelor's degree or foreign equivalent in Information Technology, Computer Science or related field.
• 10 years of experience in the job offered or related occupation.
• 10 years of experience with MS Dynamics CRM/Dynamics 365 Customization & Configuration.
• 10 years of experience in Software Development in C# including form customization, ribbon customization, view building, entities, dashboard creation, C# based plugin code for complex logical calculations, and deployment using Plugin Registration Tool.
• 7 years of experience implementing application functionality to enable Contact Center and Dealership interaction.
• 7 years of experience in API development, including REST APIs and Azure integration (logic apps, function apps).
• 7 years of experience with Power Pages to design and develop secure Microsoft Dynamics 365 portal websites.
• 7 years of experience with jQuery, Liquid Template, HTML, CSS, JS, and ASP.Net MVC.
• 7 years of experience in Agile development, Test Driven Development methodologies and version control tools (Rally or JIRA, Github or AzureDevops, and TFS - Team Foundation Server).
• 7 years of experience in CI/CD environment deployment, including managing environments to ensure clean code and data (DEV, QA, UAT, and Production).
• 7 years of experience with MS Dynamics upgrades and migrations to newer versions of Dynamics CRM and Portal.
• 5 years of experience debugging using devTools, Azure Application Insights, Azure logs, and Plugin Trace logs.
• 5 years of experience with SQL Server for database schema design, stored procedures, and data import/export.
• 4 years of experience establishing real-time ongoing interaction between Dynamics CRM, Dataverse, external systems, and Power Pages using Power Automate Flows and REST APIs.

Responsibilities

• Serve as the technical anchor for the CRM Dealer Portal product team.
• Facilitate the development, migration, and maintenance of our CRM dealer portal platform.
• Lead effort to migrate Dealer Portal from GCCT (existing USD application) to CX-Hub (newly launched CSW application).
• Design and develop Microsoft Dynamics 365 Portal websites using Power Pages.
• Customize Microsoft Dynamics CRM entities, forms, and views to meet business requirements.
• Develop C# based plugin code for complex logical calculations and deployment using Plugin Registration Tool.
• Implement REST web APIs to integrate business processes and data flows between CRM and other applications.
• Collaborate with software developers, business, and architects to plan, design, and maintain two applications.
• Lead daily development team meetings, code reviews, and mentor team members on coding standards.
• Troubleshoot and resolve technical challenges, production issues, and identify root causes.
• Work with DevOps team and Solution Architects for deployment and data governance.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree