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Performs Tier I technical end user device and application support. As an entry level position, will be cross-trained in both the Support and Technical functional areas within Technical Services. Uses analytical and problem-solving skills to identify and resolve issues in a cross-functional team environment. Provides computer related technical guidance and knowledge to users. Performs technical work providing support in the installation and maintenance for End user devices and Tier I application support under the direction of the Application Services Team. Applies proper hardware configurations of Operating Systems and software packages.