Technical Analyst 2

University of New Mexico • Albuquerque, NM

3d • Hybrid

About The Position

The UNM Division of Information Technologies seeks candidates for a Technical Analyst 2 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department in the Operations Team. The Technical Analyst 2 position will lead projects to upgrade enterprise applications (on-premises and cloud-based) to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The Operational support consists of monitoring of incoming requests and escalated support for process & workflow migration, and production issues. The ideal candidate will have a combination of strong communication, technical, and organizational skills; excellent problem-solving skills; along with solid customer support skills to support a diverse customer base. See the Position Description for additional information.

Requirements

• Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Nice To Haves

• Experience working with ERP systems
• Strong communication, team, customer relations, and organizational skills
• Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
• Experience working closely with customers to understand their needs and translating those needs into technical solutions
• Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
• Experience solving problems with creative solutions
• Experience using basic commands in the Unix shell
• Experience working in Cloud/on-premises hosted environments
• Demonstrated ability to work in a fast, paced structured environment
• Experience working with vendors to resolve issues and gather system requirements
• Demonstrated ability to document applications promptly and contribute to knowledge bases
• Ability to self-manage time when assigned multiple incidents/SRs
• Ability to listen to feedback and adjust plans accordingly
• Adaptable and flexible with change

Responsibilities

• Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
• Coordinate the execution of business cycle events
• Perform Day-to-Day Operational Activities
• Lead the workflow process migration for our ERP system
• Perform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices
• Provide escalated support to IT Applications incidents
• Work closely with the multiple offices across campuses to assist with Applications upgrades
• Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
• Advocate for continual improvement of the division by offering recommendations on processes and existing systems
• Analyzes and solves problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
• Provides a wide range of in-depth technical assistance to departmental users and/or support staff
• Provide after-hours support based on the On-call rotation

Benefits

• The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.
• In addition, UNM offers educational benefits through the tuition remission and dependent education programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees