Technical Alignment Manager

Executech•South Jordan, UT

10d

About The Position

The Technical Alignment Manager (TAM) ensures client environments are consistently aligned with company standards, security frameworks, and best practices. This proactive role forms the foundation of Technology Success, leveraging AI-driven insights, data analytics, and strong documentation discipline to reduce reactive work, improve client stability, and drive business outcomes.

Requirements

3+ years of IT or MSP experience in systems, network, or cloud management.
Strong technical knowledge of Microsoft environments, RMM, security, and automation tools.
Excellent documentation and communication skills.
Proven ability to analyze and translate technical findings into business recommendations.

Nice To Haves

Familiarity with the TruMethods Technology Success Framework.
Experience leveraging AI tools or data automation for efficiency.
Prior MSP or service delivery background.

Responsibilities

Conduct scheduled alignment assessments to evaluate client environments against company standards.
Maintain and enhance the standards library, ensuring objective (yes/no) compliance validation.
Use AI tools and data analytics to identify misalignments, risks, and performance trends.
Document all findings in PSA, RMM, and IT Glue with ≥ 95% accuracy.
Collaborate with Service Desk, ProServe, and Centralized Services to ensure remediation of misalignments.
Deliver concise, business-focused reports to the PSM for inclusion in Strategic Partner Reviews (SPRs).
Maintain a proactive workload ratio of ≥ 75%, minimizing reactive activity.
Build and maintain trust with client contacts through consistent communication and professionalism.
Use AI-powered analytics from RMM, PSA, and EDR tools to detect trends and potential issues.
Apply LLMs and automation tools to streamline documentation, analysis, and reporting.
Contribute to process improvement initiatives and AI integration within Technology Success workflows.