One Step Secure I’T is an MSP providing the latest in managed services and cybersecurity. We’re a stable, privately-owned company where people enjoy what they do — and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn’t happen by accident. We are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you’re someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you’ll feel right at home here. The Technical Alignment Manager (TAM) - TRAVEL is responsiblefor understanding the client’s environment, what they do, how they usetheir technology to enable their business, and, from a technicalperspective, maintaining that relationship with them. Establishing atechnical relationship with the clients allows the TAM to communicatefrom a hands-on level. They dig deep into a client’s operations tofigure out how they work and apply technology solutions that help themwork better, smarter, faster, and more efficiently while also helpingreduce costs. A person in this position will continually analyze aclient’s technology against the applicable company Standard(s), and/orcompliance requirements, uncovering technical gaps and risks. Because they have an in-depth knowledge of their assigned client’s ITenvironment, the TAM can recommend enhancements to their systems thatwill uphold best practices regarding cybersecurity, overall systemperformance, user experience, and more. The TAM’s combined knowledge ofthe industry and client infrastructure makes it possible for them toidentify and proactively address technical risks and issues before theybecome bigger problems. A TAM is the technical lead for proactiveservice, maintenance, and planning— driving down the need for, cost, andtime sink inherent in reactive support. A successful person in this position will be highly technical, anatural troubleshooter, client-focused, and have a proactive mindset.They must be a detail-oriented self-starter who takes ownership fortheir responsibilities, meets deadlines, and communicates effectivelywith teammates, clients, and vendors. A person in this position should thrive on solving problems andproviding big company technology solutions for small businesses. Theyunderstand the balance between analysis and fixing and how checklistsand standards can produce predictable results. They are driven byproactively preventing problems and implementing best practices thatwill influence client business success.