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The Technical Advisor I provides world-class service and support to all internal and external customers via the contact center. This position is part of our Customer Resolution Team located in Loveland, CO, and will be onsite. In this role, a typical day will look like: Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers. Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions. Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods. Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement. Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.
