Technical Adoption Manager

Broadcom

1d•Remote

About The Position

Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations achieve their business objectives through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology. Upon joining our Customer Success Technical Adoption Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning /execution, and technical guidance across the entire customer journey. In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain a great work/life balance. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results.

Requirements

12+ years related experience required

Responsibilities

Articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer
Serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention
Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance
Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption
Present achievements and customer progress in regularly though Quarterly Business Review
Communicate key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy
Grow, and enhance technical knowledge (VMW / Industry offerings), and soft-skills through VMware’s structured quarterly training programs
Leverage proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)
Draw on experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements
Use tenured expertise with VMware’s VCF (Infrastructure SDDC (vSphere) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (Aria Suite, Aria Operations Manager, Aria Automation)
Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:
Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
Provide Solution Guidance & best practices review to identify performance optimization opportunities
Optimize Operations to confirm activities are aligned with stated technology goals & priorities
Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
Present and communicate effectively and build relationships with CxO level personnel
Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff
Use organizational and planning skills to keep track of customer's plans, adjusting as needed and driving them to completion.
Help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.
Contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.