Technical Administrative Support Coordinator

L2TMedia • Chicago, IL

42d • $50,000 - $53,000 • Hybrid

About The Position

As Technical Support Coordinator you will support the end-to-end lifecycle of technology deployments, from initial planning through testing and launch. You’ll collaborate with stakeholders to create project plans, schedule meetings, organize development backlogs, and ensure tasks are clearly defined and prioritized. Your role includes maintaining detailed documentation in Confluence, creating and updating SOPs, and providing custom reporting requests, inclusive of support KPIs You’ll also oversee quality assurance efforts, user acceptance testing, analyze support tickets for recurring issues, and help translate business needs into actionable development tasks, ensuring smooth and effective technical operations.

Requirements

• Must be able to maintain hybrid work schedule (2x in-office per week) and commute to Evanston, IL. We are not accepting remote candidates at this time.
• Digital Media/Advertising industry experience.
• 0 to 2 years relevant work experience.
• Ability to work effectively with cross-functional, interdepartmental teams.
• Ability to develop detailed project plans, assign actions, manage deadlines, and provide regular updates to leadership.
• High energy, self-motivated with strong leadership and organizational capabilities.
• Demonstrated ability to maintain poise under stress and to respond quickly, logically, and patiently to questions or requests.
• Ability to manage time and complete multiple tasks while meeting deadlines.
• Prioritizes and completes tasks with a concern for all the details and deadlines involved; monitors and checks work for accuracy.
• Bachelor's degree required, with emphasis in HR, Business Administration, Organizational Behavior or related areas preferred.

Nice To Haves

• Proficient in project management and helpdesk software (Confluence, JIRA or relevant programs) preferred.

Responsibilities

• Participate in the full development lifecycle from conception through testing and launch for multiple technology deployments.
• Create project plans for technical projects to support operational efficiencies and product development.
• Coordinate and schedule meetings with stakeholders to ensure projects remain on schedule.
• Develop and communicate when new tasks are identified, task duration or dependencies change.
• Assist with maintaining and organizing the development backlog, ensuring all stories have acceptance criteria and are prioritized.
• Communicate status of development efforts and tasks with stakeholders.
• Create & maintain Confluence documentation, documenting how business and technical processes work, linking related stories & tickets.
• Create and maintain SOPs relevant to story development and technical/support processes.
• Support Manager with technical training across the organization.
• Establish version control for SOPs across the organization in Confluence.
• Oversee Quality Assurance process to ensure all technical and functional requirements are tested post-deployment.
• Analyze support tickets for common themes to identify and document process and technical gaps to be addressed via process changes or development work.
• Pull monthly reports inclusive of support KPIs, product KPIs, and other custom reporting requests.

Benefits

• L2TMedia offers a comprehensive benefits package that includes medical, dental, vision, life insurance, short and long-term disability, commuter benefits, Paid Maternity Leave, Employee Assistance Program (EAP), 401(K) retirement plan with a company match, 15 PTO (1st Year), 12 Paid Holidays, and Summer Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees