Autodesk-posted 4 months ago
$83,600 - $144,320/Yr
Mid Level
CO
5,001-10,000 employees

Autodesk Water Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building strong relationships, you might be just who we need to help develop and drive our Customer Success Plans. We are looking for a professional with primarily drainage design plus storm/sewer/flood (SSF) modeling experience, supporting a broad range of technologies in small- and large-scale enterprise environments. This person will work closely with major accounts across AMER. You will join the Emerging Business Customer Success (EBCS) organization – a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering proactive support and professional, customized product content and services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.

  • Innovating, developing, and delivering packaged service offerings to increase customer success and new product adoption
  • Develop and Deliver Expert Coaching to Autodesk Water customers
  • Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans
  • Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans
  • Technical assistance and recommendations for customers based on data analytics
  • Taking a problem management approach, find opportunities for improvement initiatives
  • Bachelor’s degree in Civil Engineering or related
  • 8+ years of experience in Drainage Design plus Storm/Sewer/Flood Analysis experience
  • Expert knowledge of InfoDrainage or StormCAD
  • Advanced knowledge of Civil 3D and SSA
  • Additional knowledge of InfoWorks ICM
  • An acumen for identifying opportunities that will make a big impact on customer adoption
  • Able to manage several projects at a time, setting the right priorities
  • Proven ability to be flexible and learn quickly in a fast-paced environment
  • Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
  • Enthusiasm and passion for technology and innovation
  • Strong troubleshooting and analytical skills
  • Fluency in English, additional languages are a plus
  • Knowledge of the water industry in AMER
  • Technical consulting experience and/or technical project delivery experience with large, demanding customers
  • Health and financial benefits
  • Time away and everyday wellness
  • Annual cash bonuses
  • Commissions for sales roles
  • Stock grants
  • Comprehensive benefits package
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