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Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk. We are looking for a Technical Account Manager (TAM) to oversee and address Awardco clients’ technical needs. TAMs are masters of the Awardco software and are recognition subject matter experts. A TAM’s primary responsibility is to develop a strong understanding of their client’s internal operating environment and relevant business objectives so as to align them with the capabilities of the Awardco platform. They are responsible for providing technical advice and consulting to clients, working alongside a CSM on assigned accounts to assist with configuring and optimizing the product after the initial Awardco setup to ensure it meets the client's specific needs. TAMs drive program success through a collaborative approach that isolates program specific pain points and deploys creative solutions, leveraging Awardco’s powerful software, to address them. As a project manager at Awardco, the TAM will provide white glove support and guidance to improving end user experience and will act as the solutions engineer to deploy the ideas developed in tandem with client stakeholder partners.
