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Helpshift bridges the disconnect between conventional customer service channels - such as email and phone support. Through Helpshift's AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Square and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. We're looking for a Technical Account Manager (TAM) to partner with our largest and most strategic accounts to ensure retention of key accounts and manage a team of globally situated Custom Success Managers. This person owns relationships with key stakeholders internally and externally, and is responsible for turning customers into long-term champions, developing product adoption strategy for their team, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way. Leading this team will challenge your ability to context-switch from high level customer strategy to tactical account level escalations to retention opportunities on a daily basis. The ideal candidate is a customer-obsessed strategist, eager to build and mentor a team of highly motivated CSMs.
