Kaltura-posted 3 months ago
$115,000 - $130,000/Yr
Full-time • Mid Level
NY

Kaltura’s mission is to power any video experience for any organization – live, on-demand, or real-time. Founded in 2006, Kaltura is a global leader in the video market with millions of users daily. The company fosters a diverse and collaborative work environment, currently employing over 700 people across offices in New York, London, Singapore, and Tel Aviv, with a cloud-based technology infrastructure. Kaltura encourages initiative and creativity, offering a hybrid work model and opportunities for growth and evolution. The Technical Account Manager (TAM) role combines technical expertise with account management skills to deliver high-value customer experiences, acting as a technical bridge between Kaltura and its customers.

  • Own the technical relationships with large enterprise customers, serving as the primary technical advisor.
  • Provide technical assistance, troubleshoot issues, offer tailored solutions, and conduct training sessions.
  • Help customers deploy and integrate Kaltura’s products, ensuring smooth onboarding.
  • Maintain deep knowledge of Kaltura’s offerings to assist with technical questions.
  • Collaborate with Product, Engineering, and Professional Services teams to scope enhancements and submit feature requests.
  • Develop technical roadmaps and advocate for product improvements.
  • Manage escalations, ensure timely resolution of critical issues, and monitor customer usage.
  • Minimum 3-5 years in a technical or customer-facing role (solutions engineer, sales engineer, systems engineer, consultant, or support engineer).
  • Hands-on experience with APIs, SaaS integrations, and reporting/analytics.
  • Familiarity with cloud platforms (AWS, Azure), CDN technologies, and video streaming protocols is a plus.
  • Strong solution consulting skills: ability to translate customer business needs into technical workflows.
  • Experience managing enterprise customers with complex technical requirements.
  • Hybrid, flexible work environment
  • Zero employee premium health plan, effective from day 1, plus dental and vision benefits
  • FSA and 401K with company match
  • Mobile plan and home internet reimbursement
  • Personal and professional development programs
  • Occasional Cross company long weekends
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