Technical Account Manager - Physical Security Solutions

K Group Companies

About The Position

We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities. About K Group Companies K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. Why Work Here? âGreat, focused, team environment.â For more than 40 years, K Group Companies has been one of West Michiganâs premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers â and each other! Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Requirements

2-4 years of technical sales or account management experience in security or related industries.
Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems.
Must have experience in account management
Excellent communication and relationship-building skills.
Be able to work at a fast-paced environment
Strong technical aptitude with digital and security technologies.
Commercially minded with a focus on delivering measurable client and business outcomes.

Responsibilities

Develop and manage client relationships, serving as the primary point of contact for key accounts.
Generate new business opportunities by expanding within existing accounts.
Collaborate with clients to understand business challenges and align solutions across physical security and managed services.
Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions.
Stay current with new security technologies, products, and industry trends to advise clients effectively.
Partner with technical teams to ensure client needs are accurately translated into deliverables
Identify opportunities for up-selling and cross-selling across the security and IT service portfolio.