Technical Account Manager - East or South (Remote Based)

Philips • Cambridge, MA

1d • Remote

About The Position

Technical Account Manager, East or South ( Remote Based ) Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips’ managed services solutions. Your role: Serve as a single point of contact to ensure systems are healthy and up and running Provide regular updates on solution performance Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues

Requirements

• 5+ years’ experience in complex health system IT environments
• 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture.
• 3+ years’ experience planning and implementing large software installations or managing them after installation.
• Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

• Additional experience in supporting clinical and/or health care applications a plus.

Responsibilities

• Serve as a single point of contact to ensure systems are healthy and up and running
• Provide regular updates on solution performance
• Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees