Technical Account Manager

VulnCheck

30d

About The Position

As a Technical Account Manager (TAM) at VulnCheck, you will serve as a trusted technical advisor to our existing customers, helping them successfully adopt, integrate, and operationalize VulnCheck intelligence across their security programs. Technical Account Managers at VulnCheck are product experts, implementation specialists, and long-term customer advocates. This role is focused on driving customer outcomes, ensuring deployments are successful, integrations are effective, and customers realize ongoing value from VulnCheck’s solutions. By deeply understanding customer environments and objectives, you will help turn VulnCheck from a data source into a core operational capability within their security stack. You will work closely with Enterprise, MSSP, and Cyber Vendor customers across the EMEA geography, partnering with Security Operations, Vulnerability Management, Threat Intelligence, and Engineering teams to embed VulnCheck into day-to-day workflows. You will play a critical role in ensuring customers not only deploy VulnCheck successfully but also continuously evolve how they use our intelligence to improve detection, prioritization, and response. VulnCheck is prioritizing candidates located in the DMV metro, as the position will require onsite customer visits as needed.

Requirements

• 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.
• Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
• Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
• Proven ability to develop and maintain scripts in Python.
• Hands-on experience working with REST APIs and JSON-based data models.
• Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling.
• Demonstrated experience providing technical mentorship, enablement, or customer guidance

Nice To Haves

• Familiarity with the Go programming language is a plus.

Responsibilities

• Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.
• Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.
• Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.
• Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.
• Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
• Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.
• Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.
• Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time.
• Accelerate customer time-to-value through structured onboarding and guided implementation.
• Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows.
• Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases.
• Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle.
• Enable customers to become self-sufficient power users of VulnCheck technology

Benefits

• Unlimited PTO
• 401k plan with 100% match on first 3%, then 50% of the next 3-5% of compensation
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remote friendly environment with flexibility
• Expense reimbursement for Cell Phone & Internet
• Ongoing professional development, coaching, and learning re

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed