Technical Account Manager

Uphold•New York, NY

About The Position

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries. Uphold integrates with more than 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved. The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website ( https://uphold.com/en-us/transparency ). Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone. To learn more about Uphold, please visit https://uphold.com . Job Summary Uphold is looking for a Technical Account Manager to join our Enterprise team. This is an incredibly exciting opportunity where you’ll get to evaluate the requirements of businesses and make architectural recommendations to achieve elegant solutions, by reusing existing tools and APIs, and above all leveraging Uphold’s know-how on how to best integrate their product with the Uphold platform. You will have the opportunity to work closely with clients and partners to understand their problems and solve them with code. You will architect solutions that address business challenges through technology, and maintain a feedback loop with our Product and Engineering teams to continuously improve our product.

Requirements

BS or advanced degree in Computer Science or equivalent.
4+ years of experience in Software Engineering or Solutions Architecture, with a proven track record of designing scalable systems.
Strong understanding of REST APIs, SDKs and the OpenAPI specification.
Proficiency in at least one major backend language (Node.js, Go or Java).
Experience in designing and documenting scalable technical solutions for external partners.
Ability to clearly explain complex technical concepts to both technical and non-technical audiences.
Comfortable working in cross-functional teams and collaborating with sales, product, and engineering stakeholders.
A customer-centric approach with a strong sense of ownership and accountability.
Positive, proactive attitude — resilient under pressure and solution-oriented in the face of ambiguity.
Advanced understanding of business analysis techniques and how to apply them to partner-facing solutions.
Fluent written and oral English skills.

Nice To Haves

Worked in a highly technical customer support role.
Knowledge of documentation tools like Swagger or Slate.
Experience in developing or integrating APIs for other products you’ve worked on.
Worked in a fintech or financial services environment.
Fluency in cryptocurrencies or other digital assets as they are core to our business.
Community talks, certifications, and/or blog posts on your interests and research.
Open source project contributions of any kind, such as tools developed to solve specific problems you’ve had or fixing issues on existing projects.
Importantly, if you’re looking for a senior role with us, you will have achieved many of the things above while also providing mentorship to others, and have engaged in public speaking opportunities.

Responsibilities

Proactively mitigate technical blockers and provide partner insights to Product and Engineering teams to improve the platform.
Guide partners through scalable integration patterns, prioritizing standard platform features over custom development.
Drive well-defined integration frameworks and maintain meticulous technical documentation and timelines.
Collaborate with Sales and Product teams to translate commercial goals into sound, scalable technical solutions.
Serve as a trusted advisor on Uphold’s APIs and SDKs for both technical and non-technical stakeholders.
Build high-impact prototypes and educational resources (guides, diagrams) to accelerate partner implementations.

Benefits

Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
Competitive Compensation: Performance bonuses, and comprehensive benefits on top of a competitive salary.
Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
Development Opportunities: Access training and mentorship programs.
Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
Inclusive Environment: Value and respect diverse perspectives.
Annual bonus program based on individual, team and company performance.
Home office stipend for a productive setup.
Generous PTO, healthcare, and employee assistance programs.
Engaging events and celebrations.
Well-stocked office kitchen with a foodie culture.