Technical Account Manager
About The Position
DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. What You’ll Do: We are currently seeking an experienced Technical Account Manager (TAM) to join our Platform Operations team based in NYC. The TAM will have programmatic trading experience in a client-facing capacity and be responsible for supporting our Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP. Our TAMs work with agency clients to deeply understand their business goals with a focus on achieving success using DeepIntent’s solutions.
Requirements
- 2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
- Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
- You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
- You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
- You are detail oriented and organized with experience managing multiple projects and accounts
- You have prior programmatic trading experience within an agency or 3rd party trade desk
- Strong verbal and written communication skills
- Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews
Responsibilities
- Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues
- Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns
- Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business
- Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
- Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
- Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions
- Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
- Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
- Develop best practices within the Operations organization through internal collaboration
- Stay current with best practices, strategies, and industry standards related to digital marketing
- Oversee all billing and account reconciliation for assigned Self-Service accounts
Benefits
- Competitive base salary plus performance based bonus or commission
- Comprehensive medical, dental, and vision insurance
- 401K match program
- Unlimited PTO policy and paid holidays
- Remote friendly culture with flexible work options
- Career development and advanced education support
- WFH and internet stipends, plus many more perks and benefits!
- Competitive base salary plus performance based bonus
- Comprehensive medical insurance, and paid holidays
- Hybrid-friendly culture with flexible work options
- Professional development reimbursement
- WiFi reimbursement and health and wellness allowance plus many more perks and benefits!
- Competitive base salary plus performance-based bonus
- Comprehensive medical insurance, and flexible PTO
- Hybrid-friendly culture with flexible work options
- Professional development reimbursement
- WiFi reimbursement, and parental leave plus many more perks and benefits!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
