Technical Account Manager (United States)

LumApps•Austin, TX

47d•Remote

About The Position

LumApps is seeking a dynamic Technical Account Manager to join our growing team in the US. This role is preferably based in Austin, TX, but can be based remotely anywhere in the United States for the right candidate. As a Technical Account Manager, you will be the primary technical point of contact for some of our enterprise clients, ensuring their success and maximizing the value they receive from our platform. You will build strong relationships, provide expert technical guidance, and collaborate with internal teams to deliver exceptional customer service.

Requirements

Someone who takes ownership of learning by independently exploring, testing, and experimenting with new technologies and concepts to rapidly become a subject matter expert.
A creative, out-of-the-box thinker.
An ability to explain technical concepts to non-technical audiences (C-level, Business OUs).
Someone with excellent troubleshooting, attention to detail, and written and verbal communication skills.
Proven experience (2+ years) in software development with a strong understanding of scripting and development concepts. While this role does not involve full-time software development, the ideal candidate will leverage their technical background to effectively assist with custom scripts and address development-related inquiries in a customer-facing capacity.
An ability to work on multiple projects, handling and managing different deliverables and deadlines.
An ability to thrive in ambiguity and a fast-paced environment.
Strong problem-solving and analytical skills.
An ability to work independently and as part of a team.
An ability to travel as needed (approx 10%).

Nice To Haves

Knowledge of end-to-end security of popular authentication & provisioning standards such as OAuth, SAML, SSO, and SCIM.
Working experience with Python, JavaScript, React JS, REST APIs, and/or SQL queries.
Working experience with Google Workspace administration, Microsoft 365 Azure administration, and/or Okta administration.
Familiarity with employee communication and digital workplace solutions.

Responsibilities

Serve as the trusted technical advisor for assigned enterprise clients to ensure satisfaction and retention.
Understand client business objectives and technical environments to proactively provide tailored solutions and recommendations.
Co-lead regular business reviews with CSMs.
Manage technical escalations and coordinate with engineering and product teams to resolve issues efficiently.
Support customers and partners on technical problems through effective diagnosis and resolution to increase customer productivity in LumApps.
Develop an in-depth understanding of LumApps’s product technology and underlying architectures, and use it to support customers’ and partners’ technical problems by troubleshooting, reproducing, determining the root cause, and providing workarounds when possible.
Lead technical onboarding and training sessions for customers.
Support internal teams and partners during projects for the technical components of deploying and configuring LumApps.
Resolve new technical challenges and document new processes that will help other customers and internal teams.
Contribute to internal and external documentation of product features, methodology, and processes.
Provide feedback to Product teams based on client needs and experiences.

Benefits

Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays
Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
401k Retirement Plan – We match 100% of your contribution up to 4%
Family-Friendly Policy – Inclusive maternity & paternity leave
Team Celebrations & Seasonal Events – Because culture matters
Equipment of Your Choice – Set up your workspace your way

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