Technical Account Manager
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About The Position
As a dedicated point of contact, you will be responsible for building and maintaining customer relationships to drive product adoption, expansion, and customer advocacy from the beginning of the customer's contract. You will act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes. Your role will involve tracking customer health and proactively engaging at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions. You will support implementation project management and serve as a technical expert, focusing on the holistic view of a customer's GRC program and how use cases will inter-relate in Risk Cloud. Additionally, you will share knowledge of Risk Cloud best practices based on experience with similar customers, conduct ongoing account management, and collaborate cross-functionally with other LogicGate teams for a seamless customer experience throughout the customer journey.
