DTCC Candidate Experience Site-posted 2 months ago
Full-time • Mid Level
Boston, MA
1,001-5,000 employees

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

  • Accountable for analyzing, documenting and communicating internally client/partner’s technical infrastructure as it relates to Clearing & Securities Services solutions.
  • Identify, document and lead efforts to implement process or technical improvements to client/partner’s use of Clearing & Securities Services solutions.
  • Identify technology areas for improvement to help improve delivery and drive these through with Product and Technology.
  • Assess and manage impacts of all Clearing & Securities Services technology changes that could impact the client/partner by understanding the client/partner technology agenda.
  • Work closely with the Chief Client Office to provide pre-sales support and project scoping.
  • Manage project to implement or migrate Clearing & Securities Services solutions ensuring all deliverables meet established quality standards and client/partner expectations.
  • Act as the primary client/partner point of contact for the project and accountable for project success and the resolution of all issues that arise during the project life cycle.
  • Elicit requirements using interviews, document analysis, requirements gathering meetings, workflow analysis and develop recommendations based on experience gathered from past client/partner engagements.
  • Provide technical and business support and execute work plan activities associated with the project and testing of Clearing & Securities Services solutions.
  • Responsible for maintaining all documentation and detailed notes related to the project.
  • Monitor client/partner progress during initial production rollout and successfully handover to production support teams.
  • Set realistic deadlines for delivery and lead regular project status meetings to provide updates.
  • Facilitate communication and collaboration among Clearing & Securities Services business partners.
  • Oversee changes that have come about due to merger activity.
  • Act as escalation point for the client/partner.
  • Communicate the impact of an outage with technical contacts at the client/partner and guide them on invoking their business continuity plans.
  • Make recommendations to Product Management for enhancements to products identified during client/partner interaction.
  • Prepare Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project.
  • Manage and approve internal resource time to agreed SOW for each assigned project and issue addendums where required.
  • Communicate proactively and regularly with management regarding project status.
  • Successfully manage multiple technical relationships and projects simultaneously.
  • Assist with other miscellaneous duties as requested by the management.
  • Minimum 7 years of related experience.
  • Bachelor's degree required.
  • Demonstrated project management and application integration skills required.
  • Demonstrated problem-solving capability and analytical skills.
  • Ability to communicate information clearly and succinctly to technical/non-technical colleagues and client/partners.
  • Ability to work independently and effectively as part of a team.
  • Knowledge or experience using Clearing & Securities Services services desirable.
  • Ability to prioritize and handle multiple client/partners, tasks and projects concurrently.
  • Competitive compensation, including base pay and annual incentive.
  • Comprehensive health and life insurance and well-being benefits, based on location.
  • Pension / Retirement benefits.
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • Flexible/hybrid model of 3 days onsite and 2 days remote.
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