Technical Account Manager - West

Nerdio

113d

About The Position

As an Account Manager at Nerdio, you will manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. You will advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value. Utilizing your product domain expertise, you will serve as a trusted technical advisor and resource for customers, guiding them through software implementation, providing recommendations for optimization, and driving adoption of Nerdio Manager. Additionally, you will collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. You will present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. Collaboration is key, as you will work closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. You will also track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

Requirements

• Minimum of 5 years of relevant experience in pre/post-sales account management, consulting, or professional services.
• Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience.
• Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles.
• Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product.
• Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
• Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.

Responsibilities

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
• Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.
• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
• Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
• Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
• Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.
• Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

Benefits

• Competitive Base + Commission Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off including your birthday off!
• Collaborative Team Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees