Technical Account Manager TAM

Quickbase

18h•$80,000 - $137,000

About The Position

The Technical Account Manager (TAM) at Quickbase isa pivotal role in ensuring that our enterprise clients fully leverage the power of Quickbase to meet their business needs. The TAM partners closely with clients, serving as a trusted advisor and an extension of their technical teams. This role involves strategic planning, system architecture consultation, and guiding clients through the complexities of integrating Quickbase with various data sources and systems.

Requirements

At least 5 years of experience in technical consulting or implementing SaaS solutions, demonstrating a deep understanding of the SaaS landscape.
Proven track record in a customer-facing technical role, such as solution consulting, sales engineering, or solution architecture, with evidence of successful client engagements.
A minimum of 5 years’ direct experience with Quickbase, including a comprehensive understanding of its architecture and design aspects.
Extensive experience with RESTful web services and developing integration strategies, demonstrating an ability to connect disparate systems seamlessly.
Strong proficiency in designing and implementing relational databases, with a focus on efficient data modeling and scalability.
Strong understanding of ALM and SDLC best practices with practical experience with custom web application development.
High level of digital security principles and best practices within the context of web applications and integrations.
A Masters/Bachelor’s Degree in Business, Information Technology, Engineering or related field or equivalent work or military experience preferred.
Exceptional problem-solving abilities and critical thinking skills, with a demonstrated history of tackling complex technical challenges.
Excellent communication skills, both verbal and written, with a proven ability to distill complex technical concepts for diverse audiences, including non-technical stakeholders.
Demonstrated leadership in project management, with experience in leading cross-functional teams and managing multiple projects simultaneously, ensuring quality and adherence to timelines.
Robust technical and business acumen, with the capacity to engage confidently with senior business and technical leaders, influencing decision-making processes.
Agility and adaptability in learning and applying new technologies and methodologies, with a commitment to continuous personal and professional development.
Strong collaborative skills, with a track record of effective teamwork and the ability to work well with internal teams and external partners or stakeholders.
General working knowledge of object-oriented programming and scripting languages (JavaScript, Node.JS, React.JS, jQuery)
Proactively self-manage and groom personal backlog within an account

Responsibilities

Establish and maintain strong client relationships through regular communication and understanding of their evolving business objectives and needs.
Act as the senior technical resource within the customer success team, providing strategic Quickbase integration and architectural guidance to enterprise clients, ensuring scalable and efficient solutions.
Develop comprehensive integration strategies for clients, including workflow automation using Quickbase Pipelines and RESTful APIs.
Proactively monitor and optimize the performance of client Quickbase applications.
Spearhead workflow automation planning and execution to optimize client operations.
Engage in continuous learning to stay updated with the latest Quickbase features and updates, as well as any other relevant technologies.
Oversee delivery of complex Quickbase projects, coordinating with internal, customer and partner teams to meet high standards of quality and client satisfaction.