IBM-posted 10 months ago
Full-time • Senior
Hybrid • Research Triangle Park, NC
Professional, Scientific, and Technical Services

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Our Senior Cloud MSP Technical Account Managers help partners onboard customers onto the Cloudability solution to help them transform their IT organizations. The Senior Cloud MSP TAM will support the partner in understanding how to design and deploy an effective Cloud Cost Management strategy leveraging Apptio's suite of Cloud Products and services and ensure that their customers can maximize their benefits while driving cloud revenue for the partner. They will also take the lead in defining the services and the operating model to successfully support our partners. Our team of Cloud MSP TAMs act as trusted advisors to Apptio's Cloud partners by enabling them to use Apptio's Cloud MSP products to achieve their business objectives. We have a diverse team with varied backgrounds, but some common attributes that lead to success are a fearless disposition towards adopting and learning new technologies and tools, an easy facility with navigating and troubleshooting large multi-dimensional data, paired with the interpersonal skills and business acumen to help uncover and understand business goals and technical requirements. These goals and requirements are then turned into actionable plans to drive quick value for our customers. Good project management and stakeholder management skills help members of our team thrive and succeed in this fast-paced environment. We partner with customers to develop and execute success plans: organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals. Each Cloud MSP TAM manages a portfolio of partners with a focus on understanding their current capabilities and expanding the use cases they provide to their customers to optimize benefits and cloud spending under management. The success of the team and each individual is measured by the renewal of the Apptio Cloudability MSP solution. The Senior Cloud MSP TAM will form close partnerships with our Account Managers, Product Management, Engineering and Support teams to contribute to the ongoing success of our customers, as well as identify upsell opportunities.

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