Technical Account Manager (Remote)
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About The Position
As a Technical Account Manager (TAM) at Availity, you will play a crucial role in bridging the gap between our technical teams and our strategic health plan partners. Reporting to the Senior Manager of Technical Account Management Services, you will ensure that our solutions align with the technical needs and business objectives of our customers. Your primary responsibility will be to foster and maintain strong relationships with our strategic payer partners, ensuring their success and satisfaction with our services. This position is not just about managing accounts; it’s about becoming a trusted advisor to your clients, coordinating cross-functional efforts, managing timelines, and ensuring that all deliverables meet the highest quality standards. You will represent the voice of the customer internally while advocating for the interests of Availity externally. In this fast-paced and collaborative environment, you will be encouraged to bring your authentic self to work every day. The role offers exposure to various areas within Availity, providing a solid career path towards future Account Management roles. You will be responsible for supporting the relationship between complex assigned accounts and Availity, acting as a point of contact for accountability, issue escalation, and product implementations. Additionally, you will support aspects of the re-contracting process, including pricing, proposal administration, and preparation for negotiations and customer presentations. Your ability to communicate effectively with multiple stakeholders at all levels of the organization will be vital to your success. You will also be tasked with obtaining and summarizing key competitive data to drive positive account growth, working with cross-functional teams to implement new functionalities for assigned payers, and staying current on industry trends to inform account planning processes. Your role will involve identifying and coordinating marketing, management, and technical resources necessary to achieve account up-sell objectives, as well as monitoring retention through volume analysis and account penetration. Regular communication with accounts will be essential, utilizing various channels such as newsletters, emails, and face-to-face meetings to maintain strong relationships and ensure client satisfaction.
