Technical Account Manager, National Security, National Security - ES US-ADC

Amazon • Arlington, VA

413d

About The Position

The Technical Account Manager (TAM) for National Security at Amazon Web Services (AWS) serves as a strategic technical advisor to customers, helping them maximize the value and service they receive from AWS. This role focuses on driving customer adoption of AWS services, providing technical guidance, and ensuring operational health of customer environments. The TAM will engage with senior leadership on various technical discussions and will be pivotal in understanding and addressing customer needs in the National Security sector.

Requirements

• 2+ years of technical engineering experience in areas such as Compute, Storage, Networking, Databases, AI/ML, or Security.
• Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work experience.
• Experience in internal enterprise or external customer-facing roles as a technical lead.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice To Haves

• 5+ years of technical engineering experience in multiple areas such as Compute, Storage, Networking, or Security.
• Experience in Information Technology operations.
• Strong oral and written communication skills, especially in presenting to decision makers.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Responsibilities

• Act as a strategic technical advisor and advocate for National Security customers.
• Craft and execute strategies to drive customer adoption of AWS services.
• Provide technical guidance and best practices for AWS solutions.
• Maintain operational health of customers' AWS environments.
• Engage with senior leadership regarding incidents, trade-offs, support, and risk management.
• Develop close relationships with customers to understand their business and technical challenges.

Benefits

• Flexibility in working hours to promote work-life balance.
• Mentorship and career growth opportunities.
• Inclusive team culture with employee-led affinity groups.
• Access to innovative benefit offerings and ongoing learning experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree