Technical Account Manager (m/f/d) - SCAYLE

SCAYLE • New York, NY

12h

About The Position

As the fastest-growing eCommerce platform in Europe, we are now expanding into the US. We’re looking for a Technical Account Manager (m/f/d) who wants to be a true “day one” part of this expansion. It’s a unique opportunity: you get the stability of a proven, high-growth European company combined with the autonomy and blank-canvas feel of a US startup. Our platform powers the online stores of globally recognized brands – including SNIPES, Harrods, and Manchester United. What makes us different? As part of the Zalando Group, Europe’s largest retail ecosystem, we bring hands-on experience building and scaling large consumer businesses. We know how to delight shoppers – and what it takes to challenge the status quo. Do you want to join us?

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice To Haves

• Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus is a plus

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level