Technical Account Manager lll

Allvue Systems • New York, NY

4h

About The Position

As a Technical Account Manager, you will manage and enhance the operational relationships with Allvue's clients. Your role involves being a pivotal point of contact, deeply understanding clients' strategic goals, driving product utilization, ensuring client satisfaction, identifying revenue opportunities, and collaborating with internal teams to prioritize work and resolve issues. Leading complex issues diagnosis, and collaborate cross-functionally with Product, Engineering, Support, and Professional Services to resolve technical challenges and drive long-term value realization.

Requirements

• At least 5+ years recently in a technical client facing relevant role (e.g. external client software implementations, project management, etc.)
• Experience working within or closely alongside Professional Services, including implementations, onboarding, or complex client delivery
• Demonstrated ability to troubleshoot complex systems
• Demonstrated experience delivering customer success and achieving stakeholder objectives
• Strong ability to engage and work with stakeholders across all levels within client organizations.
• Experience in finance, customer service, or a related field preferred
• Project management or consulting experience is a plus
• Proficient with financial and fund accounting software platforms
• Proficient with private credit and investing accounting platforms
• Savvy with technology and comfortable providing virtual and in-person presentations
• Exceptional communication skills with the ability to effectively communicate both in writing and verbally
• Critical listening and feedback solicitation skills are essential
• Bachelor’s degree in related discipline preferred
• Excellent English written and verbal communication

Responsibilities

• Develop and maintain high-level relationships within client organizations to understand their strategic objectives and promote product adoption
• Organize and lead regular client meetings to discuss ongoing items, proposed enhancements, and ensure progress towards completion
• Deliver product demonstrations, conduct training, and liaise with key stakeholders to reinforce Allvue's value proposition
• Proactively recommend actions to enhance system stability and performance.
• Proactively identify client issues and potential risks, lead the risk mitigation process, and coordinate across departments to resolve issues satisfactorily
• Collaborate closely with Engineering, Product, and Professional Services to diagnose, implement, and communicate resolution plans.
• Maintain record of client interactions, track product performance, and communicate any identified product and market needs
• Ensure the successful renewal of accounts in your book of business to maximize GRR
• Create fertile ground for the Account Management team to upsell/cross-sell into your book of business new products and services
• Partner with Account Management to identify expansion opportunities based on client maturity, technical readiness, and evolving needs.
• Provide technical input to support upsell and cross-sell discussions, including feasibility, configurations considerations, and value articulation

Benefits

• Health Coverage options along with other voluntary benefits
• Enterprise Udemy membership with access to thousands of personal and professional development courses
• 401K with Company match up to 4% or Employee Pension plan
• Competitive pay and year-end bonus potential
• Flexible PTO
• Charitable Donation matching, along with Volunteer and Voting PTO
• Numerous team building activities to promote collaboration in a fun and fast-paced work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees