Technical Account Manager I (Tennessee)

Bear Robotics • Nashville, TN

104d

About The Position

This Technical Account Manager (TAM) will dedicate ~50% of their time to supporting captive manufacturing deployments, acting as the key technical liaison between our Korea-based engineering teams and our field engineering in North America. The role is technical and delivery-focused, with less emphasis on sales engineering and more on ensuring successful deployments, product performance, and structured onboarding. They will play a critical role in site-level scoping (CRDs), deployment execution, issue resolution, and performance optimization, while providing structured technical feedback to the product and engineering teams.

Requirements

• 3+ years of experience in a customer-facing technical role (Sales Engineering, Solutions Architect, TAM, etc.)
• Strong knowledge of robotics, automation systems, or industrial integration (preferably in 3PL/manufacturing/logistics).
• Experience with API integrations, systems architecture, and workflow automation.
• Excellent problem-solving skills and technical troubleshooting abilities.
• Strong communication skills across technical and non-technical stakeholders.
• Comfortable managing multiple enterprise customers/projects simultaneously.
• Proficient in tools such as Linux, Slack, Google Workspace, and CRM platforms (e.g., Salesforce or HubSpot).
• Ability to travel up to 50% for deployments, technical planning, and customer workshops.

Nice To Haves

• Fluent in Korean and English language (strongly preferred).
• Experience working in robotics or industrial automation startups.
• Familiarity with robot operating systems (e.g., ROS), rosbags, or robot performance visualization tools.
• Experience supporting enterprise software and hardware deployments.
• Experience or exposure to the restaurant, hospitality, or foodservice technology sectors.
• Prior experience in manufacturing/3PL operations, processes, and terminology.

Responsibilities

• Support enterprise sales efforts by leading technical discovery, integration planning, and product fit assessments.
• Develop technical proposals, Customer Requirement Docs, system architecture diagrams, and deployment plans tailored to customer environments.
• Present technical solutions and product demos to senior customer stakeholders, including executives.
• Lead configuration, testing, and validation of robots in customer environments, including API integrations and workflow tuning.
• Coordinate with internal engineering and product teams to align on customer-specific needs and timelines.
• Provide on-site or remote deployment support and training when needed for complex enterprise rollouts.
• Partner with Account Executives to define success criteria for PoCs and drive expansion into multi-site pilots, contributing to revenue growth from existing accounts.
• Serve as the main technical point of contact post-sale, ensuring successful adoption and performance of deployed robots.
• Monitor performance metrics, troubleshoot operational issues, and proactively recommend improvements or upgrades.
• Collaborate with RFE AM and Support teams to ensure a high standard of service and robot uptime.
• Collect and synthesize customer feedback and operational data to provide actionable insights to product and engineering teams.
• Participate in customer-facing VOC (Voice of the Customer) sessions and internal product roadmap discussions.
• Advocate for customer priorities in internal roadmap planning while aligning expectations on feasibility and timelines.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees