Technical Account Manager I (Tennessee)

Bear Robotics-posted 3 months ago
Full-time
Nashville, TN
251-500 employees
Publishing Industries
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This Technical Account Manager (TAM) will dedicate ~50% of their time to supporting captive manufacturing deployments, acting as the key technical liaison between our Korea-based engineering teams and our field engineering in North America. The role is technical and delivery-focused, with less emphasis on sales engineering and more on ensuring successful deployments, product performance, and structured onboarding. They will play a critical role in site-level scoping (CRDs), deployment execution, issue resolution, and performance optimization, while providing structured technical feedback to the product and engineering teams.

  • Support enterprise sales efforts by leading technical discovery, integration planning, and product fit assessments.
  • Develop technical proposals, Customer Requirement Docs, system architecture diagrams, and deployment plans tailored to customer environments.
  • Present technical solutions and product demos to senior customer stakeholders, including executives.
  • Lead configuration, testing, and validation of robots in customer environments, including API integrations and workflow tuning.
  • Coordinate with internal engineering and product teams to align on customer-specific needs and timelines.
  • Provide on-site or remote deployment support and training when needed for complex enterprise rollouts.
  • Partner with Account Executives to define success criteria for PoCs and drive expansion into multi-site pilots, contributing to revenue growth from existing accounts.
  • Serve as the main technical point of contact post-sale, ensuring successful adoption and performance of deployed robots.
  • Monitor performance metrics, troubleshoot operational issues, and proactively recommend improvements or upgrades.
  • Collaborate with RFE AM and Support teams to ensure a high standard of service and robot uptime.
  • Collect and synthesize customer feedback and operational data to provide actionable insights to product and engineering teams.
  • Participate in customer-facing VOC (Voice of the Customer) sessions and internal product roadmap discussions.
  • Advocate for customer priorities in internal roadmap planning while aligning expectations on feasibility and timelines.
  • 3+ years of experience in a customer-facing technical role (Sales Engineering, Solutions Architect, TAM, etc.)
  • Strong knowledge of robotics, automation systems, or industrial integration (preferably in 3PL/manufacturing/logistics).
  • Experience with API integrations, systems architecture, and workflow automation.
  • Excellent problem-solving skills and technical troubleshooting abilities.
  • Strong communication skills across technical and non-technical stakeholders.
  • Comfortable managing multiple enterprise customers/projects simultaneously.
  • Proficient in tools such as Linux, Slack, Google Workspace, and CRM platforms (e.g., Salesforce or HubSpot).
  • Ability to travel up to 50% for deployments, technical planning, and customer workshops.
  • Fluent in Korean and English language (strongly preferred).
  • Experience working in robotics or industrial automation startups.
  • Familiarity with robot operating systems (e.g., ROS), rosbags, or robot performance visualization tools.
  • Experience supporting enterprise software and hardware deployments.
  • Experience or exposure to the restaurant, hospitality, or foodservice technology sectors.
  • Prior experience in manufacturing/3PL operations, processes, and terminology.
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