Technical Account Manager – Channel Partners (Job Req #2026-103)

Ross Video

4h

About The Position

​​The Technical Account Manager - Channel Partners is a senior-level role entrusted with strategic Channel Partner accounts within North America. The Technical Account Manager - Channel Partners independently manages complex technical relationships and acts as a bridge between the channel partner and Ross Video’s internal teams. This role brings a technical, strategic mindset to help partners succeed while deploying Ross solutions, proactively mitigate risks, and providing expedited support when necessary.​

Requirements

• Bachelor’s degree in a technical discipline; advanced technical training or certifications are an asset.
• 3+ years of experience in system integrations for broadcast, AV or related technical environments.
• Deep expertise in Ross Video products and their applications in live production, control, or playout environments.
• Proven ability to manage and influence senior-level stakeholders internally and externally.
• Comfortable navigating high-stakes situations independently, including major incident resolution.
• Collaborative, solutions-driven, and highly organized, with a passion for empowering partners and strengthening the channel ecosystem.
• Excellent communication skills, with the ability to synthesize complex technical details and translate them effectively to diverse audiences.​
• Valid passport and driver’s license
• Willing to travel

Responsibilities

• Own and lead technical relationships with strategic channel partners, driving technical success and partner satisfaction.
• Act as the technical point of contact for partner accounts, advocating internally for partner needs and ensuring that delivery processes are efficient and streamlined.
• Independently resolve complex technical and workflow challenges, coordinating across engineering, product, and QA as needed.
• Lead incident response efforts, ensuring timely resolution of critical issues and clear, professional communication with partner stakeholders.
• Develop a strong relationship with partner accounts, using that expertise to help drive future growth and development for managing these strategic accounts.
• Research and document potential initiatives and programs desired by channel partners and assist with the planning process for implementation.​

Benefits

• Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best.
• Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events!
• Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior