Technical Account Manager Architect - AMER

ClickHouse

4d • Remote

About The Position

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. ClickHouse’s incredible momentum was confirmed in its recent $350M Series C financing that included new, tier one investors, Khosla Ventures, BOND, IVP, Battery Ventures and Bessemer Venture Partners. We’re on a mission to transform how companies use data. Come be a part of our journey! NOTE: This person can be remote in North America. This role can require regional travel as required for onsite customer visits. The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, reporting into our regional Support Engineering Manager based in the region. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases). A TAM Architect will be successful in the role if they provide the following aptitude and approach: Highly technical with a focus on providing useful solutions to our users, customers, and prospects Great communicator with team members and customers Consulting, support, and project management skills and background 50% of the work will be case-initiated consultative support of strategic users/customers/prospects 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership) Some onsite regional travel will be required, estimated currently at up to 35% of the time

Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
• 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow

Responsibilities

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
• Provide architectural, technical, and migration guidance and assistance
• Lead projects, escalations, and meetings to enable ongoing user/customer success
• Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
• Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
• Assist with hiring and mentoring new team members
• Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees