Technical Account Manager - Americas West

Halma plc • Orlando, FL

89d

About The Position

Join a team of world-class experts driving innovation in optical and analytical technologies. As Technical Account Manager (TAM) you will drive revenue growth and customer engagement across the Western Territory. This role is part of our newly streamlined East–West territory model to deliver a seamless customer experience and accelerate strategic account development. The Technical Account Manager (TAM) supports sales and customer relationships across the Western U.S. region. Working closely with Inside Sales Representatives (ISRs) and Business Development Managers (BDMs), the TAM manages accounts, responds to customer needs, and helps drive strategic growth. This full-time role reports to the Director of Inside Sales Americas and can be based at any U.S. office or remotely within the Western region.

Requirements

• Bachelor’s degree in engineering, Physics, Life Sciences, or related field; advanced degree preferred.
• 5+ years of technical sales or account management experience, ideally in photonics, spectroscopy, or scientific instrumentation.
• Proven ability to manage complex sales cycles and collaborate across teams.
• Strong communication, presentation, and relationship-building skills.
• Experience working with cross-functional teams to deliver integrated solutions.
• Excellent organizational and time management skills.
• Experience with CRM platforms (e.g., Salesforce) and data-driven sales management.
• Comfortable navigating ambiguity and adapting to evolving customer and market needs.
• Experience working in a global or multi-regional sales environment is preferred.
• Strong presentation skills with the ability to clearly articulate technical concepts to non-technical audiences.
• Willingness to travel domestically as needed (30–50%).

Responsibilities

• Own and grow account relationships across the Western U.S., focusing on Industrial segments.
• Drive core instrument and solution sales, leveraging local presence for responsive customer support.
• Collaborate with Inside Sales Representatives (ISRs) to manage inbound leads, small accounts, and outbound prospecting, ensuring full coverage of the territory.
• Partner with BDMs to support large OEM opportunities and strategic projects.
• Coordinate with OEM/Systems team on vertical market initiatives (e.g., MedTech, Semiconductor, Energy, Environmental).
• Ensure continuity and high-touch engagement for key accounts that span multiple regions or require long-term cultivation.
• Deliver tailored solutions and technical guidance to meet customer needs.
• Provide on-site support and consultative selling to enhance customer satisfaction and retention.
• Act as a trusted advisor, helping customers navigate product options, integration, and application-specific challenges.
• Contribute to Ocean Optics’ commercial strategy by accelerating sales, expanding OEM business, and improving forecast accuracy.
• Support CRM enhancements and quoting automation to simplify the buying experience.
• Participate in training and team meetings to stay aligned with evolving goals and territory plans.
• Lead the sales cycle from prospecting through contract negotiation and post-sale support, ensuring seamless customer experience.
• Provide accurate forecasting and pipeline visibility, contributing to strategic planning and business reviews.
• Strong analytical skills to assess market trends, customer needs, and competitive positioning.
• Commitment to continuous improvement and a growth mindset in developing both team capabilities and customer relationships.
• Represent the company at industry events, trade shows, and customer meetings to promote our capabilities and thought leadership.

Benefits

• Comprehensive compensation package and health and wellness benefits.
• Excellent career development, networking, and advancement opportunities worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree