Technical Account Lead, LATAM

Flipp

6d•$89,000 - $111,000•Remote

About The Position

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference. Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way. Flipp's Partner Technology team provides technical support and solutions to enable effective partnerships and integrations with external technology platforms and systems. The Technical Account Lead owns the development and management of the technical relationship between low complexity enterprise-level retailers and our internal teams as well as the delivery of ad-hoc retailer projects for mid-market retailers. They help our enterprise retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. In addition, they provide support to our mid-market retailers where we need strategic intervention to drive value for the retailer and Flipp.

Requirements

2+ years experience with demonstrated industry experience in client services, technical pre-sales, technical account management or project management
Spanish language proficiency is required
Experience in handling objections and applying pre-defined technical solutions to overcome those objections
Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal
Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges.
Demonstrated experience managing and delivering internal and external projects
Familiarity with web technologies, such as JavaScript, APIs, JSON

Nice To Haves

Familiarity with Ecommerce systems, such as Magento, Demandware, and others would be an asset, but not required
PMP is a nice to have, but not required

Responsibilities

Supporting the development of technical strategies, consulting on solutions, and building tailored plans for each partnership in order to build long-lasting relationships with our retail partners, helping them strategize and grow their business.
Leveraging retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailers problems and/or opportunities, such as increasing user engagement with the digital circular.
Project managing and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers, to ensure smooth execution and delivery on retailer commitments and agility to strategically intervene where retailer support is required.
Serving as the technical advocate for our retailers, internally within Flipp product teams, driving value-focused Retailer Product development.

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