Technical Account Director

Quvia•Miramar, FL

About The Position

Quvia is seeking a Technical Account Director to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Quvia’s Cruise & Ferry Technical Account Director, you’ll be the critical bridge between our customers and commercial teams, working to educate and drive the successful implementation of Quvia’s products, which include advanced analytics and AI-powered network management solutions. Your role is pivotal in ensuring our customers' needs are not only met, but exceeded, through expert technical guidance, proactive problem solving, and unwavering dedication to their success. The ideal candidate will possess a strong technical background along with excellent communication skills to drive engagement, ensure successful onboarding, and support long-term customer success. The successful candidate will be required to travel domestically and internationally on a periodic basis, 1-2 times per quarter, and therefore, it is essential that you hold a valid US passport.

Requirements

Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
Proven experience in selling, delivering, or supporting software solutions within a maritime environment.
Ability to participate in early-stage technical discussions around solution design and implementation
Prior experience working in an operational role within a satellite communications service provider environment.

Responsibilities

Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team.
Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform.
Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives.
Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.