Technical Accelerator Analyst

ServiceNow • Alafaya, FL

6d

About The Position

What you get to do in this role:Be a core part of a new team we are building in Orlando. The role of the Technical Accelerator Analyst is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.The Technical Accelerator Analyst supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.· Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely· Assist with the development of new offerings for our Technical Accelerators portfolio· Assist in preparing client-facing and internal deliverables that are technology-related· Assist with the coordination of customer meetings· Monitor internal processes and assist with the identification of process improvement opportunities· Understands business and technical problems addressed by the Impact product (security, upgrades, etc.)· Develop and maintain strong working relationships with Impact staff and TAS members

Requirements

• 0 -1 years' experience as part of a professional services organization; or equivalent education/experience.
• Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.
• Passion and curiosity about technology, and a relentless hunger for learning.
• Loves to win as a team and work efficiently in a collaborative environment.
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
• Strong personal commitment to quality and customer satisfaction.
• Have a hungry and humble mindset; and proactively seek help when challenges arise.

Nice To Haves

• Preferred education - Bachelor's in Computer Science, STEM related field. AI/ML course work is an additional bonus.

Responsibilities

• Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely
• Assist with the development of new offerings for our Technical Accelerators portfolio
• Assist in preparing client-facing and internal deliverables that are technology-related
• Assist with the coordination of customer meetings
• Monitor internal processes and assist with the identification of process improvement opportunities
• Understands business and technical problems addressed by the Impact product (security, upgrades, etc.)
• Develop and maintain strong working relationships with Impact staff and TAS members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees