Techline Specialist 1

Nissan • Smyrna, GA

252d

About The Position

At Nissan, we're not just building cars, we're revolutionizing mobility. We're a global leader with a heritage of innovation, and we're searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey. We are currently looking for a Techline Specialist 1 to join our team in Field Quality Center - Smyrna, TN. The role involves replying to TECH LINE cases via email or phone, and/or responding to Chat line from dealership service technicians, providing them with technical information on the diagnosis and repair of customer vehicles. The specialist will collect and document technical information on new vehicle incidents requiring repairs and prepare reports for further investigation by engineering staff.

Requirements

• Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles.
• Good interpersonal and communications skills.
• Three or more years of automotive experience, plus one or more years of directly related professional level experience.
• AA degree preferred; equivalent related college or technical courses, seminars and in-house classroom training considered.
• Certification as an ASE Master Technician or equivalent preferred.
• Knowledge of word processor, spreadsheet, and other PC applications.
• Typing speed of 30wpm or better.
• Ability to perform work onsite at Field Quality Center - Smyrna, TN.
• Must be a US Citizen or Permanent Resident.

Responsibilities

• Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
• Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
• Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
• Performs other related duties as necessary.

Benefits

• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings.
• Unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Associate degree