TechBar Technician
About The Position
Provide a single point of contact to UW-Parkside Faculty, Staff and Students for information technology related problems. Assist these members of the UW-Parkside community with telephone, email or ticket inquiries to resolve or escalate IT System issues and problems. Provide support and incident management and client communications for IT system faults and outages and service requests. Personal Attributes: The desired candidate not only opens and closes tickets quickly, but they leave a perception with the customer of an organized, professional, friendly and competent IT Department. For this reason, personal traits such as friendly demeanor, attention to detail, communication skills, and emotional intelligence are important characteristics for this role.
Requirements
- Platform Familiarity: Proficiency in Windows 10/11 and macOS environments.
- Software Literacy: Basic knowledge of Microsoft 365 (Word, Excel, Teams) and common web browsers.
- Communication: Ability to explain technical concepts to non-technical users (students, faculty, and staff) clearly and patiently.
- Reliability: Punctuality and the ability to manage time effectively between work shifts and academic responsibilities.
Nice To Haves
- N/A
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
