Tech Team Lead, Google Store Retail Mountain View
About The Position
The Tech Lead will coach the Tech Specialists and ensure customers are supported in efficient/appropriate manner, serve as management support. The Team Lead will be expected to support the Tech Specialists by training, motivating, and coaching to create a world-class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.
Requirements
- Extensive knowledge of brand products and services
Responsibilities
- Coach Tech Specialists
- Ensure customers are supported
- Serve as management support
- Support Tech Specialists through training, motivation, and coaching
- Support customer escalations
- Mentor employees on handling escalations
- Promote brand mobile devices, phones, tablets, wearables and accessories
- Recommend product and service solutions
- Build and maintain strong relationships with brand and agency management and store associates
- Maintain morale
- Provide the best consumer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
