Tech Support - Part Time / Remote
About The Position
ProctorFree is an on-demand, easy-to-use, and cost-effective online proctoring solution for higher education institutions and professional organizations. Our support team are responsible for providing test takers around the world with live chat, email, and remote access based assistance 24/7/365. We are looking for team members who are inquisitive & resourceful; using internal team member resources, common troubleshooting techniques, and analytical skills to serve our users via email and live chat along with the ability to walk new users through the process of getting started with ProctorFree. Common required troubleshooting areas include aspects of hardware, software, and networking based technologies. Our ideal candidate has worked in a technical troubleshooting capacity in their personal and professional experiences, and can commit to 16 - 24 hours per week of availability. We are looking for individuals that must have weekday and weekend availability. Candidates must reside in North Carolina or South Carolina. The pay for this position starts at $10 an hour, paid bi-weekly, with a pay increases to $12 an hour after 90 days with a review of work completed.
Requirements
- You care about test takers and their experience.
- You’re a fantastic communicator and must be fluent in written English.
- Must reside in North Carolina or South Carolina.
- Must have weekday and weekend availability.
- Able to communicate clearly and professionally in writing and speaking with both technical and non-technical individuals.
- Experience troubleshooting macOS and Windows computers.
- Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
- Must be available at least 16 - 24 hours per week.
- Must have a desktop or laptop with a Webcam running Windows 11 or macOS 15+
- Must have High Speed Internet access (25 Mbps Down | 5 Mbps Up)
- Typing Speed of 50+ WPM
Responsibilities
- Serve our users via email and live chat
- Walk new users through the process of getting started with ProctorFree
- Identify patterns: recommend improvements, and filter out irrelevant issues.
- Generate support documentation for our customer facing and internal knowledge bases.
- Reliable and on time for scheduled work hours and meetings.
Benefits
- Flexible schedule
- Work remotely
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
