Tech Support

Roomi Group Corporation • Houston, TX

5h

About The Position

Providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Requirements

• CompTIA A+ (Preferred)
• 1 year Tech Support Experience (Preferred)
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive.
• Proficient with Outlook, Word, Excel, PowerPoint, & Adobe.

Responsibilities

• Install and configure computer systems and applications within the company.
• Update computer operating systems and other important software, as needed.
• Performing routine inspections and upkeep of existing installations.
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Act as the initial point of contact for all computer and system related concerns from employees.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Resolve technical issues related to network interruptions.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Deliver IT and related assistance upon request.
• Request any hardware and software purchases necessary.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed