Tech Support Specialist (Skybox)
Vivid Seats•Chicago, IL
4d•$43,000 - $43,000•Hybrid
About The Position
As a SkyBox Support Associate (Tech Support Specialist), you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox. This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle and assisting our users to ensure we are delivering the best industry experience.
Requirements
- Excellent verbal, written, and interpersonal communication skills.
- High attention to detail and strong organizational skills.
- Ability to prioritize and provide support in a timely manner.
- Experience working in a technical support role or similar field.
Responsibilities
- Improving, promoting, training, and providing solutions for users on the SkyBox platform.
- Act as the front-line communication for our users recognizing, researching, and resolving issues.
- Solve technical issues for our users to ensure product is performing to expectations.
- Demonstrate accuracy and thoroughness by looking for ways to improve and promote quality within our product.
Benefits
- competitive compensation
- bonus incentives
- FLEX PTO
- mental health days
- medical, dental, and vision insurance
- 401K matching
- monthly credits and discounts for attending live events
- remote work and snack allowances
- a variety of additional workplace perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
