Tech Support Software Rep

Siemens Healthineers

76d • $41,460 - $62,180

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.

Requirements

• Sound knowledge and professional experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and Hardware and Application Virtualization.
• Obtain and complete LMS training plan specific to assigned responsibility.
• Meet all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law.
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software is desired.

Nice To Haves

• Citrix Certification.

Responsibilities

• Provide remote support for external customers via telephone, email, or chat sessions.
• Diagnose, troubleshoot, repair, and debug complex systems, software, and network/wireless issues.
• Resolve customer concerns related to installation, operation, and maintenance of product applications or compatibility matters.
• Utilize remote service applications to address complex system-level software problems and recommend corrective actions.
• Analyze and correct moderately complex networking issues related to bandwidth, administration, and configuration.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Assist product engineering groups with proposed design changes and test design modifications.
• Investigate safety problems, incidents, and customer complaints, reporting them to the appropriate authority or department.
• Apply escalation procedures, update status, and follow through to task completion as per company policy.
• Apply customer management skills, technical expertise, and available resources to meet or exceed customer needs and expectations, as measured through the Net Promoter Score.
• Maintain detailed electronic records of service interactions, including technical problems encountered and parts employed to correct them.
• Process all required service documentation and electronic reports promptly.
• Participate in the development of new servicing techniques and the maintenance/creation of service documentation.
• Train other field personnel as necessary.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees