Tech Support Senior Analyst - 6204712 (San Antonio, TX)

Accenture • San Antonio, TX

19d • Onsite

About The Position

Accenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With more than 700,00 employees focused on delivering the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

The Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face-to-face customer interaction.

Requirements

• Minimum 2+ years’ experience with Customer Technical Support
• Minimum 2+ years’ experience with Customer Experience Management.
• Minimum of 2 years’ experience in Service Desk or Desktop Support
• Minimum of 2 years’ experience working with ITIL software such as Service Now or Remedy
• Minimum 2+ years hands on experience with Microsoft Windows 10, Windows 11, OSX and 0365 support
• Strong communication skills to interface with non-technical stakeholders, senior leadership and executives
• High School Diploma or GED

Nice To Haves

• Comp TIAA Certifications
• ITIL Foundations Certification
• Customer Satisfaction experience
• Quality Assurance (QA) experience
• Technical degree or certifications

Responsibilities

• Provide service to customers at our Solutions bars resolving technology issues on our laptops
• Provide weekly laptop inventory to our inventory management group
• Provide customer support floor walks to engage with customers
• Develop strong relationships with clients and gain the trust of key advisors
• Engage in US based projects as interest and opportunity arises
• Continue to learn and develop your technical skills and business expertise
• Continue to learn and develop your AI skills and capabilities
• Provide network support working closely with our network and Infrastructure teams
• Become a SME based on interest and opportunity
• VIP Support
• This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours.
• This role may require a minimum amount of local travel.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees