Tech Support Representative

Afni • Tucson, AZ

82d • $18

About The Position

This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

Requirements

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

Responsibilities

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns
• Process orders and update accounts
• Update records and maintain effective multitasking
• Demonstrate strong attention to detail

Benefits

• Paid personal time off
• Paid sick time
• Health, vision, and dental benefits
• 401k with matching contributions
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED