Tech Support Representative | Las Cruces, NM

Mci World • Las Cruces, NM

274d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our team and grow your career. We are now hiring a Tech Support Representative to handle inbound phone support. You will troubleshoot account issues while improving customer satisfaction, upselling when opportunities are presented. Be ready to learn on the job, communicate effectively, and be highly reliable.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handling inbound customer service calls while learning the latest contact center technology and customer experience methodology.
• Interacting with hundreds of customers each week to resolve support issues and ensure best-in-class customer experience.
• Understanding customers' needs and resolving technical inquiries efficiently.
• Utilizing systems and technology to complete account management tasks.
• Troubleshooting products and processes when interacting with customers.
• Becoming a brand ambassador, professionally representing our partner.
• Ensuring first call resolution through effective call handling.
• Appropriately escalating to the next level of support when needed.

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement Savings
• Advancement Opportunity
• Flexible Schedules
• Daily Contests and Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED