Tech Support Professional - Windows/Network-centric

Honeywell International-posted 6 months ago
Full-time • Mid Level
Hybrid • Louisville, KY
Computer and Electronic Product Manufacturing
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As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers. In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization. You will drive innovation and continuous improvement, effectively manage and prioritize multiple projects and tasks, and will be an expert in relevant technologies and products. You will report directly to our Technical Support Supervisor, and you'll work out of our Louisville, KY location on a Hybrid work schedule. Note: New Hires will be required to report onsite M-F for the first 90 days.

  • Provide expert technical support to customers, resolving complex technical issues.
  • Serve as a subject matter expert in relevant technologies and products.
  • Collaborate with cross-functional teams to develop and implement technical support strategies.
  • Lead and mentor junior technical support professionals, providing guidance and support.
  • Stay updated with industry trends and advancements and provide recommendations for improvement.
  • Contribute to the development and improvement of technical support processes and tools.
  • Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
  • Participate in customer meetings and provide technical expertise and guidance.
  • Product Entry into Service process to verify readiness of launch.
  • Test product before going to market (NPI/UAT & Beta Testing).
  • Work with Tech Publication to confirm marketing Publications are correct and align with offering.
  • Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions.
  • 3+ years of proven experience in technical support or a similar role.
  • High School Diploma or GED.
  • Windows and Windows Server OS experience at a high level.
  • Active Directory, Group Policy Management, Work Groups and Domain knowledge.
  • Virtual Machine Management.
  • Microsoft SQL Server experience.
  • Strong Networking Skills and Networking Protocols at a high level.
  • IIS and SSL experience.
  • Working within Network Firewalls and port management.
  • Installing and Uninstalling software and troubleshooting failures.
  • Web and Mobile app experience.
  • Low voltage wiring, standards and specifications.
  • Expert technical knowledge and subject matter expertise.
  • Results-oriented approach and ability to meet business objectives.
  • Excellent communication and interpersonal skills both Spanish/English.
  • Strong customer focus and commitment to customer satisfaction.
  • Bachelor's or master's degree in engineering, Computer Science, Software Engineering or a related field.
  • Experience in the industry/Current professional experience in similar roles is preferred.
  • ProWatch and/or any Access Control systems experience.
  • COMPTIA A+ preferred.
  • API Integration experience.
  • .NET application experience.
  • Experience in mentoring and leading a team.
  • Employer subsidized Medical, Dental, Vision, and Life Insurance.
  • Short-Term and Long-Term Disability.
  • 401(k) match.
  • Flexible Spending Accounts.
  • Health Savings Accounts.
  • EAP and Educational Assistance.
  • Parental Leave.
  • Paid Time Off (for vacation, personal business, sick time, and parental leave).
  • 12 Paid Holidays.
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