Tech Support-Network Specialist, Tier II

The Principia-posted 2 months ago
$56,903 - $66,220/Yr
Full-time • Entry Level
Elsah, IL
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The Tech Support-Network Specialist provides excellent customer service and knowledgably supports all aspects of network computing at Principia – desktops, laptops, network servers, phones, related software and network infrastructure. The individual in this post is a key team member and mentor, supportive of peers and the Principia Community. The Tech Support-Network Specialist reports to the College Technology Director, is Shared Services, on the Elsah campus.

  • Makes positive contributions in the workplace in support of Principia’s primary Purpose and Policies and the expectations outlined in the Employee Handbook.
  • Works as a key player on the Technical Services team with a focus to shared services, striving to provide the best customer service possible regarding technical and network support.
  • Participates in accordance with the Service Management Methodology including Help Desk phone coverage.
  • Actively uses the Incident tracking system to record problems and resolutions.
  • Troubleshoots and resolves computer and network problems for assigned Incident tickets.
  • Participates in various ITIL areas including Change, Incident, and Problem Management as needed.
  • Participates in network administration support - troubleshooting, resolution, and documentation - including demonstrated expertise in assigned areas.
  • Assumes Lead Technician role of assigned projects as needed.
  • Trains other tech & student workers on hardware and software products and methods as needed.
  • Participates in the rotating after-hours coverage and Server Maintenance weekends.
  • Programming skills for website maintenance, PowerShell scripts, log processing.
  • Other duties as assigned.
  • Student of Christian Science preferred.
  • Supportive of Principia’s guiding statements.
  • Bachelor’s degree or equivalent work experience.
  • Proven interpersonal communication skills.
  • Proven experience in computer support of both the Intel-based and Macintosh platforms.
  • Networking experience preferred.
  • Proven expertise in specific areas for 3 months or more.
  • Proven ability to work well with others in a very busy environment.
  • Proven ability to take direction.
  • Willingness and ability to work flexible hours and schedules as needs arise.
  • Willingness and ability to study and test for professional development according to Principia’s needs.
  • Physically able to lift and carry up to 40 lbs., to crawl under desks and tables, and to wire jacks and patch panels in close quarters if needed.
  • Generous Employee Tuition Discount: Enjoy a 90% discount on tuition for your eligible children enrolled from Pre-K3 through College.
  • Relocation: Principia provides a relocation reimbursement of up to 12% of your annual salary.
  • Professional Development: Access to learning opportunities, training programs, and career growth support.
  • Comprehensive Benefits: Including comprehensive health, dental, and vision plans, paid time off, a 403(b) retirement plan with Principia matching.
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