Tech Support III, Engineer

Fisher's Technology-posted 8 months ago
Full-time • Mid Level
Boise, ID
Merchant Wholesalers, Durable Goods
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Fisher's Technology IT Team is seeking to fill our Tech Support III, Engineer position with a qualified individual who has strong attention to detail, is process and detail oriented, and provides exceptional customer experience. This position is responsible for a wide range of projects, handling technical escalations, and contributing to technical development within our managed services team.

  • Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services.
  • Administration and support of client virtualization environments including VMware vSphere, and Hyper-V.
  • Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points.
  • Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices.
  • Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly.
  • Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments.
  • Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments).
  • Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments.
  • Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team.
  • Assist with training and onboarding new employees on technology platforms, tools, and best practices.
  • Generate reports on performance, security incidents, and project status for upper management and client stakeholders.
  • Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents.
  • Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures.
  • Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams.
  • In-depth experience in the administration, configuration, and troubleshooting of Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive, etc.).
  • Knowledge of PowerShell for Microsoft 365 automation and scripting tasks.
  • Strong understanding of Microsoft 365 licensing models and subscription management.
  • Extensive experience with VMware vSphere, ESXi, vCenter, and HyperV environments.
  • Expertise in configuring and supporting enterprise and small business firewall solutions (Cisco, Fortinet, Palo Alto, Meraki, etc.).
  • Deep knowledge of TCP/IP networking, VLANs, DNS, DHCP, and VPN technologies.
  • Experience in implementing and troubleshooting network security policies, firewall rules, NAT configurations, and VPN solutions.
  • Experience with SD-WAN technologies and cloud-based network solutions.
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Cisco Certified Network Associate (CCNA) or equivalent
  • Fortinet NSE 4 or equivalent
  • CompTIA Network+ or Security+
  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • Additional Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays & Extra Floating Holiday
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Short & Long Term Disability Insurance
  • Accident & Critical Illness Insurance
  • Hospital Indemnity
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