Tech Support I

Fisher's Technology • Missoula, MT

234d

About The Position

Fisher's is seeking to fill our Tech Support I position on our Unified IT support team with a qualified individual who has strong attention to detail, is process and detail oriented, and provides an exceptional customer experience. They will collaborate closely with other members of the Unified IT team and be responsible for supporting computers and network systems remotely for Fisher's customers.

Requirements

• 1-2+ Years of experience of IT technical support experience preferred.
• Experience assisting customers via phone, live chat, email, and web form submissions.
• Familiarity with Microsoft, Google, hardware, and software related to technology.
• CompTia A+, Sec+, and/or Net+ certification preferred, can become certified within the first 90-days of employment with Fisher's if you do not have current certification.
• Proven analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Ability to prioritize customer service.
• Must be able to lift 25 lbs. frequently, 50 lbs. occasionally.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Identify, research, and resolve technical issues for end-users on a variety of issues.
• Assist customers with basic problem-solving in an easy-to-understand way and be able to communicate technical concepts to non-technical people.
• Follow up with IT tickets to ensure issues have been resolved.
• Serve as primary point of contact for customer concerns.
• Report daily and hourly activities in the Customer Relationship Management tool, ConnectWise PSA (Professional Services Automation).
• Assist in other special projects and assigned duties as needed.

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• Additional Voluntary Life Insurance
• Paid Time Off
• Paid Holidays & Extra Floating Holiday
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Hospital Indemnity
• Short & Long Term Disability Insurance
• Accident & Critical Illness Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods