Tech Support Engineer

AVEVA-posted 7 days ago
Full-time • Mid Level
Hybrid • Philadelphia, PA
5,001-10,000 employees
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The job This intermediate-level position is typically held by individuals with over three years of experience in triaging, reproducing, and resolving complex application issues related to the product, its configurations, and custom code developed and delivered to customers

  • Serve as a Technical Support Analyst , providing expert-level support for complex issues.
  • Perform triage, technical troubleshooting, testing, analysis, and diagnosis of product-related issues, including custom applications and integrations.
  • Document all activities and findings thoroughly in the case tracking system.
  • Provide effort estimates for anticipated work and tasks.
  • Deploy workarounds or hotfixes for product-related issues.
  • Implement fixes, enhancements, or workarounds for custom code issues.
  • Document requirements for custom code changes and conduct feasibility studies.
  • Maintain custom code and related documentation under version control, as needed.
  • Ensure system documentation is accurate and up to date.
  • Collaborate proactively with the Frontline Support team to promote best practices in solution maintenance.
  • Occasionally participate in domestic travel for training or on-site customer support.
  • Proficiency in the software development lifecycle , including design documentation, coding, and testing.
  • Strong triage, troubleshooting, and issue replication capabilities.
  • Solid understanding of Microsoft Windows and Server operating systems .
  • Experience with Microsoft Visual Studio , including development in VB.NET and/or C# .
  • Familiarity with source code version control systems , such as Mercurial (SCM) .
  • Proficient in Microsoft SQL Server development tools and languages, including SQL, PL/SQL, and T-SQL .
  • Experience with SQL Server database administration and reporting services .
  • A sound understanding of distributed solution architectures .
  • Adaptability and flexibility in dynamic environments.
  • Customer-oriented mindset with a focus on delivering value.
  • Strong written and verbal communication skills , with fluency in English as a first or second language.
  • Proven ability to manage multiple priorities effectively.
  • Self-motivated with a passion for continuous learning.
  • Results-oriented approach to problem-solving and task execution.
  • Demonstrated independence and sound decision-making skills.
  • A collaborative mindset and ability to work effectively within a team toward shared goals.
  • Flex work hours
  • 20 days PTO rising to 25 with service
  • three paid volunteering days
  • primary and secondary parental leave
  • well-being support
  • medical
  • dental
  • vision
  • 401K
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